RETURN POLICY

Last updated November 30, 2022
Disclaimer:
In the event of any discrepancy or conflict, the English version will prevail over the translation. Most items purchased from sellers listed on Redkafalmart are returnable within the return window, except those that are explicitly identified as not returnable.
For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account / as Redkafalmart Pay balance (in case of Pay on Delivery orders), the details for making such refund and the timelines are detailed in the refund policy available here.

Last updated November 30, 2022 Thank you for your purchase. We hope you are happy with your purchase. However. if you are not completely satisfied with your purchase for any reason. you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Redkafalmart Returns Policy
Disclaimer:
In the event of any discrepancy or conflict, the English version will prevail over the translation.
Most items purchased from sellers listed on Redkafalmart are returnable within the return window, except those that are explicitly identified as not returnable.

For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account / as Redkafalmart Pay balance (in case of Pay on Delivery orders), the details for making such refund and the timelines are detailed in the refund policy available here.

General Returns Policy 1. Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Redkafalmart.
2. If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may facilitate scheduling a technician visit to your location. This visit is scheduled by placing an order with Redkafalmart through Redkafalmart Home Services. Subject to Redkafalmart Home Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report.
3. Return will be processed only if:
a. it is determined that the product was not damaged while in your possession;
b. the product is not different from what was shipped to you;
c. the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
4. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Redkafalmart shall not be liable in any manner for any misuse or usage of such information.
5. Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
6. Products marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
7. No additional information is required to return an eligible order unless otherwise noted in the category specific policy.
8. Products may be eligible for replacement only if the same seller has the exact same item in stock.
9. If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you.
10. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds and customers will have to contact customer service within 5 business days from delivery date or estimated delivery date to claim refunds.
11. To know about the Return window for Redkafalmart Business orders, please visit here.
12. In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, Redkafalmart reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.
Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.

Note: All product categories are non-returnable for International Customers for Export Orders.


RETURNS

All returns must be postmarked three (3) days of the purchase date. All returned items must be in new and unused condition. with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at query.redkafalmart@gmail.com to Obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address: Redkafal Mart Attn: Returns Redkafal Delivery Center Nida Sector 62, Noida India

PH no- 7982736025 Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. EXCEPTIONS For defective or damaged products. please contact us at the contact details below to arrange a refund or exchange. Please Note

1)Return will only be forwarded if Item was defective, Item was damaged in transit, Products were missing, Wrong item was received
1.1)If a customer order a wrong Item. seller shall not be entitled for a return/refund
2)In case of Damage. Missing Product the customer need to raise a request 24 hour from the time of delivery.
3)All the Item must be unused and in the original condition with all original tags and packaging intact and should not be broken or tampered with.
4)Refund will only be processed atter a quality check of the products


If you have any questions concerning our retum policy, please contact us at:
+91 7982736025 query.redkafalmart@gmail.com
Categories with associated return window and exceptions, if any: Redkafalmart Digital Devices

Category	Return Policy
sweets and bakery	Non-returnable, This item is non-returnable due to consumable (food/eatable) nature of the product is expirable. However, in the unlikely event of package damage, package defective or different/wrong item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the package damage or package defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the package damage or package defect in the product prior to issuing refund/replacement.
Stationaries and Gifts	Non-returnable, This item is non-returnable due to consumable (food/eatable) nature of the product is expirable. However, in the unlikely event of package damage, package defective or different/wrong item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the package damage or package defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the package damage or package defect in the product prior to issuing refund/replacement. Please ensue defect and damage must be checked at the time of the product delivery and demo by delivery boys.